Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Damage due to misuse, alteration to the product, or negligence is not covered under our returns policy and refunds will not be given.
Under the United Kingdom's Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel your order for any item purchased from Leader Doors and receive a full refund (Does not apply to special order items, see above).
Order cancellations must be made in writing, stating your order reference number, within 14 days of delivery of your full order. This can be sent via email to firstname.lastname@example.org, or by post to the address listed below. Once you have requested to cancel your order, goods should be returned to us as noted above under the heading 'Changed Your Mind? No Problem'.
The item is your responsibility until it reaches us, for your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods. This ensures that in the unlikely event that the goods returned to us damaged, you are covered with the courier for the full value of the shipment.
Please use the email email@example.com for all correspondence regarding your returns/cancellations. This ensures we can deal with the process from start to finish with speed and ensure 100% customer satisfaction levels. We also have LIVE chat support on the website 7 days a week (9am - 5:30pm) and our friendly customer services team are only a telephone call away.
We are always here to help!!
Returning In Store
If you would prefer, you can also return items yourself to our store. If you wish to do so, you must be accompanied by a copy of you order acknowledgement. A refund will be given following the usual procedure, with the amount paid being credited back to the customers account, via their original payment method, as outlined above. We are unfortunately unable to process any refunds in cash, unless the order was originally placed in store via an offline cash payment. Refunds can only be processed to the original payment method.
NOTE - These returns conditions are only valid with online purchase from Leader Doors and do not include items purchased in store. Please ask in store if you are unsure.
FAO RETURNS TEAM
103 Whitby Street South
Any other questions? Please contact the Customer Services team and we'll gladly help!