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Privacy Policy

Your privacy is extremely important to us. Please review our Privacy Policy below.

By visiting www.leaderdoors.co.uk, you are accepting and consenting to the practices outlined in the following Privacy Policy. Any personal information provided to www.leaderdoors.co.uk (Leader Doors) will be protected by the procedures outlined within this policy and will never be shared with third parties. Your statutory rights are not affected.
 
We are committed to fully protecting your privacy. We will only use the information provided to us in a lawful manner (In accordance with the Data Protection Act 1998). The information we collect about you is used for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible customer service.
 
We will never email you in the future, unless you have given us prior consent to do so. We will also always present you with the opportunity to refuse any online marketing email from us, by way of an un-subscribe button in all future communications.
 
The Information We Gather
 
All information we gather is information which you have given us and has been input by yourself on our website or input by one of our team with your permission over the telephone or via email correspondence.
 
Your Name
Address
Telephone Number
Email Address
 
Credit & Debit Card Details

We will never collect sensitive payment information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check all information that we hold about you by requesting it in writing via email or by writing to us at: Leader Online Limited, 103 Whitby Street South, Hartlepool, TS24 7LH.

Any personal information which we hold will be held strictly and securely in accordance with our own internal security procedures.

Online Behaviour

We may use technology to track the patterns of behaviour of the visitors to our site. This can include using a website "cookie" which will be stored on your browser. If you wish to do so, you can modify your browser settings to prevent this happening. The information collected in this way is used to improve your own overall customer experience on our website and ensure that you are directed to exactly what you are looking for. Cookies are used to track the contents of your shopping basket once you have selected an item, and to store delivery addresses and account settings on our website. You can ask to be removed at any time via letter or email.

We will never disclose a shopper's information to third parties and data will only ever be used internally, to modify the internal user experience of www.leaderdoors.co.uk.

Complaints

We always try to provide the best possible customer service possible and part of this is ensuring that this website is working well, with all information kept up to date.

If you have any complaints about the service you have received, or see anything displayed online that you know to be incorrect, then please email us, so that we can correct it. We will always acknowledge your complaint within 5 working days and inform you of how we intend to resolve the issue.

Secure Online Shopping

Leader Doors recognise the importance of Internet security, including all information sent over the Internet, telephone or even face to face. We utilise industry-standard technology to encrypt all online transactions, using Sockets Layer (SSL Certified) technology to encrypt personal information and payment data. Leader Doors process all payments within a Protx VSP secured served, offering the highest level of compliance under the Payment Card Industry Data Security Standard (PCI DSS).

We are so confident about the transaction security on our site that we back every purchase with our 100% security guarantee.

General Information

All material on this website is copyright © Leader Online Limited (Unless otherwise stated). This website is owned and operated by Leader Online Limited of 103 Whitby Street South, Hartlepool, TS24 7LH (CRN: 05879831) (“Leader Online”) VAT number 915 7065 22.

Users are permitted to view, print and download the material for personal, non-commercial use but in doing so are not permitted to remove or amend any trademark, copyright or other proprietary notice. Users may not distribute, transmit, reproduce or publish by electronic or any other means any part of the data without the prior written permission of Leader Online Limited. All other rights reserved.

Contact Details

For returns, questions and comments please contact Customer Services. Please Click Here for all of our contact information.
 
Terms of Use - Click Here
 
April 2015